Frequently Asked Questions
Everything you need to know about your LILYGO® orders and hardware.
What shipping methods are available for international orders?
We offer standard global shipping and expedited options like DHL or FedEx. Shipping times typically range from 7 to 20 business days depending on your location and the selected courier.
Where can I find the documentation and firmware for my LILYGO® boards?
All technical documentation, pinout diagrams, and sample codes are available on our official GitHub repository and the LILYGO documentation portal.
What is your return policy for defective electronic components?
We offer a 15-day return policy for items with manufacturing defects. Please contact our support team with your order number and a detailed description or video of the issue for technical verification.
Do LILYGO® products come with pre-soldered headers?
Product configurations vary; many of our development boards are available in both 'soldered' and 'un-soldered' versions. Please check the specific product listing options before adding to your cart.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized payment gateways to ensure a secure checkout process.
Do you provide bulk discounts for commercial projects?
Yes, we offer tiered pricing for bulk purchases and B2B orders. Please contact our sales department directly for a customized quote based on your volume requirements.